Returns & Exchange

You are entitled to cancel your order up to 14 days after receipt without notice. You will have a further 14 days to return your product, and you will be credited with the full order amount including shipping costs. Only the cost of your return shipment from your address to our webshop is at your own expense. These costs are normally between 5,00 and 10,00 per packet. Consult your carrier's website for exact rates. If you use your right of withdrawal, the product will be delivered with all accessories and - if reasonably possible - returned to the entrepreneur in the original condition  and packaging. To use this right, you can contact us at We will then refund the due amount within 14 days after your return announcement, provided that the product has already been received in good order.  
If you purchased your product from a retail store or a website other than, please go directly to the original place of purchase.
If You Received the Wrong Product
If you received the wrong product in your shipment, or are missing something from your order, please contact us direct at To expedite a resolution, please indicate your web order number, as well as the item that was shipped in error or was missing from your order. We will process a replacement shipment and provide return instructions if applicable as soon as possible.
Returns & Exchanges Procedure
To process a return or exchange, please Email us at If the reason for return or exchange is a warranty issue, we will need you to include a photo that clearly shows the problem. Returns take approximately 7-10 business days to process and do require a Return Authorization Form (if applicable). Return Authorization Forms are issued by email after we receive a request for exchange/return.
All warranty claims must be submitted to and include a photo of the defective product and the original retail receipt. The Lifetime Warranty is valid only to the original purchaser.
You can also contact us at Mizu Europe B.V., Herenweg 11, 2465 AA, Rijnsaterwoude / The Netherlands, tel: +31 (0)172 551500 or Email: