Top

Warranty

Thank you for purchasing a Mizu container: it’s a great choice for your health and the environment. Mizu backs all of our stainless steel containers with a Lifetime Warranty against manufacturer’s defects.  Scratches and dents from dropping or normal use that do not affect the use or safety of the bottle do not qualify for this warranty.  Please note that the paint and graphics on your stainless steel container can be chipped and scratched from normal abrasion, impacts, or repeated runs through the dishwasher, and this is not a defect. Our one-year warranty for the paint and graphics covers only peeling and flaking due to manufacturer’s defects. The Mizu glass products do not come with a Lifetime Warranty and instead have a one-year warranty against manufacturer’s defects. Mizu uses borosilicate glass, which is more durable than regular glass, and all our glass products are dishwasher and microwave safe. But remember, it is still glass and will break if dropped or mishandled. Breakage from dropping or mishandling Mizu’s glass products will not be covered under warranty. We are proud of our product quality and stand behind what we make, but we will not replace products that show signs of excessive abuse or misuse. See “WARNINGS” below for more information on uses that will void the warranty.
 

Instruction for use

For best results, FILL with preferred beverage, go have FUN, DRINK & REPEAT until fully stoked (or tired.) Please note whether your container isqualified for hot and cold liquids, or just cold liquids. In general, all single walled stainless steel products ARE NOT TO BE USED WITH HOT LIQUIDS. Using these products with hot liquids can cause burns. Mizu’s double wall and/or vacuum sealed products are OK for use with hot liquids. Mizu glass is also OK for use with hot liquids, but only with the provided silicone sleeve. Note that the silicone sleeve only provides minimal temperature protection and the Mizu glass, even with the sleeve on, should not be touched for several minutes if boiling water has been poured inside. Please let the glass and silicone cool and carefully test it before picking up and drinking.

 

Care Instructions

 

Mizu recommends washing all containers with warm soapy water and a bottle brush for best results.  Please be aware some very hot and high water pressure dishwashers can eventually break down and remove the paint/graphics from bottles, so if you want to extend the life of the paint/graphic, please wash by hand.

 
 
Warnings
 

Do not freeze your Mizu container

Use caution when filling with hot liquids
Do not put your Mizu container in the microwave.
Do not run over your Mizu bottle with a steamroller.
Warranty only applies to products purchased from authorized Mizu dealers or our web store.